Support Policy

Customer Support Policy

At DERE CRAFT LLC, customer satisfaction is one of our highest priorities. We are committed to providing professional, reliable, and responsive customer support for all inquiries related to our products and services.

Customer Assistance

Our support team is available to assist customers with:

  • product information,

  • order updates,

  • shipping inquiries,

  • tracking assistance,

  • returns and refunds,

  • damaged items,

  • and general customer support questions.

We aim to respond to all customer inquiries as quickly as possible.

Response Times

Customer support requests are typically answered within 24–48 business hours. Response times may vary during holidays, promotional periods, or high-order-volume seasons.

Order Support

If you need assistance regarding an order, please include:

  • your order number,

  • full name,

  • and contact information
    when contacting our support team.

This helps us process your request more efficiently.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Customers may be asked to provide photos of the product and packaging for verification purposes.

We will work quickly to resolve the issue through replacement, refund, or appropriate support solutions.

Shipping Support

Once orders are shipped, customers receive tracking information via email. Delivery times may vary depending on destination country, customs processing, weather conditions, or carrier delays.

While we work closely with shipping providers, DERE CRAFT LLC is not responsible for delays caused by shipping carriers or customs authorities.

Communication

We are committed to maintaining respectful, professional, and helpful communication with all customers. Abusive, fraudulent, or inappropriate behavior may result in refusal of service.

Contact Information

Email: contact@derecraftllc.com
Phone: +1 240 244 7764

Business Address (USA)

DERE CRAFT LLC
1209 MOUNTAIN ROAD PL NE STE 11681
ALBUQUERQUE, NM 87110
United States

Türkiye Workshop & Shipping Address

GORUKLE MH. KAMELYA CD.
SIRINEVLER SIT. BLK A NO 14 D 41
NILUFER / BURSA 16240
TURKIYE

Thank you for choosing DERE CRAFT LLC.