Frequently Asked Questions (FAQ)

What products do you sell?

DERE CRAFT LLC specializes in premium artificial flowers, decorative plants, floral arrangements, and outdoor artificial greenery designed for homes, offices, weddings, and event spaces.

Are your artificial flowers realistic?

Yes. We carefully select premium-quality materials and realistic textures to create artificial flowers and plants that closely resemble natural arrangements. Our products are designed in our Türkiye workshop with attention to detail and modern decorative aesthetics.

Where are your products made?

Our products are designed and prepared in our floral workshop located in Türkiye.

Which countries do you ship to?

We currently ship to:

• United States

• Canada

• Türkiye

How long does shipping take?

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–14 business days

• Türkiye: 2–7 business days

Shipping times may vary depending on customs processing, holidays, weather conditions, and carrier delays.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking number via email.

Do your outdoor artificial flowers resist sunlight?

Many of our outdoor artificial flowers are designed with UV-resistant materials to help maintain their color and appearance under normal outdoor conditions.

How do I clean artificial flowers?

We recommend gently dusting your artificial flowers regularly using a soft cloth, feather duster, or cool air blower. Avoid excessive moisture or harsh cleaning chemicals.

Do you accept returns?

Please review our Return & Refund Policy for detailed information regarding returns, exchanges, and eligibility conditions.

Can I use your products for weddings or events?

Absolutely. Our artificial flowers and decorative arrangements are popular for weddings, event decoration, restaurants, cafés, offices, and luxury interior styling.

How can I contact customer support?

Email: contact@derecraftllc.com
Phone: +1 240 244 7764

Business Address (USA)

DERE CRAFT LLC
1209 MOUNTAIN ROAD PL NE STE 11681
ALBUQUERQUE, NM 87110
United States

Türkiye Workshop & Shipping Address

GORUKLE MH. KAMELYA CD.
SIRINEVLER SIT. BLK A NO 14 D 41
NILUFER / BURSA 16240
TURKIYE

Thank you for shopping with DERE CRAFT LLC.